AFHQ

FAQS

Active Fitness HQ is an unrivalled wellness destination with the aim to provide the best possible environment where our members can reach their full potential in their desired pursuit whether that be creating a healthy lifestyle, weight loss or reaching performance related goals.

Yes, we accept Fitness Passports. Fitness Passport users receive the
same member benefits as AFHQ members. Fitness Passport users must
purchase a 24-hour access band to Active Fitness HQ for $10 on their first
visit.

Yes, we offer a Free 7 Day membership so you can see if Active Fitness HQ is the right fit for you!

Yes, please book using our Members Portal or you can contact the creche directly on 4390 6329.

Nothing. Your membership will continue at the end of your 12-month commitment. If you would like to end your contract, we will require 30 days’ notice.

Yes, you can transfer your membership for $49

To transfer your membership, both yourself and the person you are transferring to will need to attend the gym together and complete the appropriate paperwork

All members are given a 24-hour access band upon joining Active Fitness HQ. Members will need their access band to enter the gym outside of staffed hours.

No, every band is unique to each member.

You must be 12 years or older to become a member of Active Fitness HQ.

Here at Active Fitness HQ, we have the crèche for children aged 6 weeks to 13 years old.

A Standard membership is a minimum 12 month commitment. A Flexible membership allows you to cancel at any time with 30 days’ notice.

Yes, you are able to place your membership on hold for a specified number of days each year. This changes per contract.

Each membership type has a different cancellation policy. Please enquire at reception.

Yes, all Active Fitness HQ members must be members of The Doylo.

Payrix processes our debit run fortnightly on a Thursday.

Contact Reception via phone: 4390 6333
Contact Reception via email: livewell@activefitnesshq.com.au
Contact the Creche via phone: 4390 6329

Yes, Active Fitness HQ provides a FREE Wi-Fi service to all gym users.

Active Fitness HQ is accessible to members 24/7.
Our staffed hours are:
Monday – Thursday 5:30am – 7.30pm
Friday – 5:30am – 7:00pm
Saturday – 7:30am – 11:30am

You can bring a friend to train with you during staffed hours. The casual visit is $15, or they can purchase three for $30.

Active Fitness is located at The Doylo. The entrance is accessible from the lower carpark.

Yes, we offer a wide range of classes including (but not limited to) Strength, Cardio, HIIT and Wellness. Our timetable is available from 6.30am – 7.30pm each day.

Yes, all classes must be booked prior to arrival. Bookings can be made through your Members Portal or by calling reception on 02 4390 6333.

Still have questions?

Our friendly team is here to help.